Refund policy

Last Updated: September 2026

At GearixOne, we want you to be satisfied with your purchase. We carefully check products before dispatch. If you receive an incorrect, damaged, or defective product, we are here to help.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

You received the wrong product.
The product arrived damaged or physically defective.
The product has a manufacturing or functional defect.
The product is significantly different from its description.

The product must be returned with its original packaging, accessories, manuals, cables, and other included items, where applicable.

The product must not show signs of misuse, accidental damage, liquid damage, or unauthorized modification.

2. Earbuds & Personal Audio Products

For hygiene reasons, opened or used earbuds are generally not eligible for return due to change of mind.

However, if your earbuds arrive defective or do not function properly, contact us within 7 days of delivery. We may request photos or a short video demonstrating the issue before approving a replacement or return.

3. Change of Mind

If you change your mind after receiving an item, contact us before returning it.

A return may be accepted if the product is unused, unopened, and in its original condition and packaging.

Return shipping costs for change-of-mind returns are the customer's responsibility.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

Contact us within 7 days of delivery.
Provide your order number.
Send clear photographs of the product and packaging.
If required, provide a short video showing the issue.
Keep the original packaging until your claim has been resolved.

After reviewing your claim, we will provide return or replacement instructions.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your return has been approved.

If approved, we may provide:

A replacement product, where available; or
A refund of the eligible purchase amount.

Refunds will be processed using the applicable payment method or another mutually agreed method.

Original delivery charges are generally non-refundable, except where the return is due to an incorrect, damaged, or defective product.

6. Replacement

If a product is confirmed to be defective, we will first try to provide a replacement of the same product.

If the product is unavailable, we may offer an alternative of comparable value or provide an appropriate refund.

7. Non-Returnable Situations

Returns may not be accepted when:

The product has been damaged through misuse or accidental damage.
There is liquid or moisture damage.
The product has been modified or repaired by an unauthorized person.
Important accessories or packaging are missing.
The product has been significantly used or damaged after delivery.
The return request is made after the applicable return period.
The issue is caused by normal wear and tear.

8. Return Shipping

For an approved return due to an incorrect, damaged, or defective product, GearixOne will provide appropriate instructions regarding return shipping.

For an approved change-of-mind return, the customer is responsible for return shipping costs.

Please do not send a product back without contacting us first.